Beyond Care… Support & Services

COVID-19 Support & Services

To learn about the symptoms of COVID-19, how to stay safe, and what to do if you get sick, visit CDC’s COVID-19 info page here


  • Feeling sick and need to speak with a doctor? Just tap on the Speak To a Doctor Now button on the home screen of the FreedomCare app to talk with a medical professional for free 24/7. If you do not have the app, click here to speak with a doctor:
  • Feeling down or stressed? If you would like a listening ear or emotional support, you can call a licensed therapist at 1-800-433-2320 or text a therapist at 503-980-1777. This is a free service for FreedomCare caregivers and anyone who lives with you.
  • View FreedomCare’s Coronavirus (COVID-19) Guide for caregivers and patients here

Caregiver Support

InstaPay4Care is an optional feature that allows you to choose to have early access to approved pay that you have earned. InstaPay4Care is not an advance.

Here’s how it works:

  • Work your scheduled shift and clock out on time after your visit.
  • Submit your daily timesheet.
  • A popup will appear that says InstaPay Available. To get paid for that visit right away, tap Yes.
  • To agree to the Terms and Conditions tap on Caregiver’s Signature.
  • Sign and tap Redeem Visits. You are all set! In less than 10 minutes, most of your pay for those visits will appear on your rapid card.

The rest of your pay is withheld for taxes and deductions. This is an estimate of what we expect your payroll taxes and deductions to be based on your previous paychecks. If there is any pay leftover after taxes and deductions, it will be added to the next payroll.

You must clock in and out on time to make a visit eligible for Instapay. There is no extra cost to receive InstaPay.

You can view your visits that are eligible for InstaPay4Care by going to the FreedomCare app home screen, then tapping on My Payroll then InstaPay.

Watch these videos to see how it’s done!

Clock out + InstaPay4Care: Watch now.
InstaPay4Care: Watch now.

Frequently asked questions:

Can I get InstaPay for more than one visit?
Yes! You may have more than one visit that is eligible for InstaPay. If so, you can get
InstaPay for each of those visits.

Is there a fee to receive InstaPay?
No, there is no cost to receive InstaPay.

For more questions, contact your Care Coordinator.


  • If you or a family member is looking to purchase a handicap van or vehicle, or you need disability grants and assistance, visit The Mobility Resource

Alzheimer’s Association

  • Connect with a live person at Alzheimer’s Association 24/7 for support: 800-272-3900
  • Connect with others who care for loved ones with Alzheimer’s through free support groups, online message boards and forums, education programs, and blog posts by clicking here
  • As Alzheimer’s and other forms of dementia progress, your patient’s behavior may change. Behavioral change can be hard to handle, but these informational pages may guide you through each stage of the disease. Learn more here

Autism Speaks

  • You can connect with a live person at Autism Speaks 9 am – 5 pm for support by calling 1-888-AUTISM2 (1-888-288-4762) or clicking here

American Cancer Society

  • Cancer Information Specialists are available 24/7 to answer your question about:
    Specific cancers and coping with cancer
    Treatment options and side effects
    Medicines and pain control
    Clinical trials
    Prevention and screening
    Quitting tobacco
  • There are many local and national services available to cancer patients that the American Cancer Society can refer you to. These may include patient services, support groups, social services, medical equipment, wigs and prostheses, transportation, lodging, and financial programs. Call 1-800-227-2345 or click here

Cancer Support Community

  • Connect with English and Spanish speaking counselors and resource specialists available to chat with you and support you (M-F 9 am – 9 pm) by calling 1-888-793-9355 or visiting clicking here

American Diabetes Association

  • Connect with a live person at the American Diabetes Association (M-F, 8:30 am – 8 pm) for support by calling 1-800-DIABETES or clicking here
  • Check out stress-free recipes, prep tips, and shopping lists to make and enjoy making healthy food that tastes great at Diabetes Food Hub
  • For the Living with Type 2 Diabetes Program for patients and caregivers, click here


  • National Helpline (1-800-662-HELP (4357)) is a free, confidential, 24/7/365 treatment referral and information service (in English and Spanish) for people and families facing mental or substance use disorders.
  • SAMHSA provides referrals to local treatment centers, support groups, and community organizations. Learn more here

Suicide Prevention

  • For suicide prevention services, hotlines, and general information, please click here
  • Call the National Suicide Prevention Lifeline at 800-273-8255

Feeling sick or need medical advice and need to speak with a doctor?

To speak to a doctor now, click here. This service is available to you and your patient 24/7 at no cost!