FreedomCare Privacy Policy

Effective Date: [09-24-2024]

Freedom Care LLC (“FreedomCare”, “us”, “we”, or “our”) is committed to respecting your privacy and protecting your personal data. FreedomCare is a healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.

This Privacy Policy explains the types of personal data we may collect from visitors to and users of our websites, including www.freedomcare.com and all related websites (the “Sites”), FreedomCare mobile applications such as the FreedomCare App (the “Apps”), and web-based services (collectively with Sites and Apps, our “Services”), including our employees and prospective employees. This Privacy Policy also describes how we use personal data, the purpose for sharing and recipients of personal data, and your available choices associated with that information.

We may collect or receive certain personal data and other data about you that is governed by federal law, such as the Health Insurance Portability and Accountability Act (“HIPAA”). Please review our Notice of Privacy Practices, which governs our use, disclosure and access to information protected by HIPAA. This Privacy Policy does not apply to information about how we handle HIPAA-regulated personal health information (“PHI”).

This Privacy Policy also does not apply to third-party websites, mobile applications, products, or services, even if they may link to our Services or our Services may link to them. We recommend you review the privacy practices of those third parties before accessing third party websites and sharing any personal data.

If you are a visually-impaired individual, an individual with another disability, or an individual seeking support in another language, you may access this Privacy Policy by emailing us [email protected].

1. Collection of Personal Data – We may collect personal data when you interact with us through our Services or by other means.
2. Use of Personal Data – We may use personal data for various purposes in connection with your interest in our Services, and to allow us to maintain and enhance our Services.
3. Disclosure of Personal Data – We may disclose your personal data to certain third parties, such as our service providers and advertising partners.
4. Cookies & Other Tracking Technologies – We collect information about your use of the Service through cookies and other tracking technologies.
5. Data Security – We use reasonable and appropriate technical and organizational measures to protect your personal information.
6. Data Retention – We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and use reasonable and appropriate technical and organizational measures to protect your personal data.
7. Children’s Data – Our Services are not intended for use by children under the age of 18.
8. Transfer of Personal Data – If you are located outside of the United States and choose to provide information to us, we transfer the data to the United States and process it there.
9. Your Privacy Choices – We explain how you may exercise your privacy choices.
10. Notice for Nevada Residents – We provide additional information for residents of Nevada.
11. Notice for Colorado, Connecticut, and Oregon Residents – We provide additional information for residents of Colorado, Connecticut, and Oregon.
12. Links to Other Websites – Our Services may contain links to websites that are not operated by us and that are subject to third party privacy policies and other terms.
13. Changes to This Policy – Changes to this Privacy Policy will become effective on the date they are posted.
14. Contact Us – You may contact us for comments or questions in various ways.

Collection of Personal Data

For the purposes of this Privacy Policy, “personal data” means any information that relates to an identified or identifiable individual, and does not include PHI. The types of personal data we may collect will vary depending on how you interact with our Services. Personal data does not include publicly available information; lawfully obtained, truthful information that is a matter of public concern; information that has been de-identified, or aggregate consumer information. “Publicly available information” includes information that is made available from federal, state, or local government records; information that a business has a reasonable basis to believe is lawfully available to the general public, either through widely distributed media, or by the individual; and information that is made available by a person to whom the individual has disclosed the information if the individual has not restricted the information to a specific audience.

For information on FreedomCare’s privacy practices specific to PHI, please see our Notice of Privacy Practices.

Personal data you provide to us.
We may collect the following personal data about you that you provide us when you use our Services, become a FreedomCare employee, or apply for employment with us, including:

Application information. When you apply for employment, including to be a home health aid (“HHA”), personal care aid (“PCA”), or caregiver, you may be asked to provide certain personal data, including first and last name, email address, phone number, education information (including your education history, records maintained by an educational institution, as well as information about any training or certification programs), and professional or employment-related information (including your employment history).
Employment-related information. If you work for FreedomCare, we may collect certain information such as information relating to your compensation and benefits, information relating to your performance evaluations, information concerning time worked (clock ins/outs), your signature (for timesheets), and travel history.
Registration and account information. If you work for FreedomCare or are in process of joining as a personal assistant (“PA”) and create an account on our Apps or through other means, you may be asked to provide certain personal data including full name, address, email address, phone number, date of birth. Through the use of your account on our Apps, we may also invite you to provide additional information about yourself, such as social security number, gender, work eligibility, emergency contact information, clothing and/or shoe sizes, prior work history, employer references, health information/history, and potential patient information.
Financial information. If you work for FreedomCare, we also collect information such as bank account numbers, credit or debit card numbers, and other financial information relating to your financial institution required to administer payroll and reimburse business expenses.
Medical and health insurance information. If you work for FreedomCare, we may also collect insurance policy numbers; medical conditions; workplace accommodations and related documentation; FMLA calculations and related leave records; signature; physical characteristics or description; worker’s compensation claim information; and other medical and health insurance information.
Biometric information. When you use our Apps, we may collect data via facial recognition or similar technology from an image (such as a selfie) to identify caregivers, and to verify caregiver time entries.
Consumer health data. We may also collect consumer health data from patients or prospective patients, as described in our Consumer Health Data Privacy Notice. “Consumer health data” means personal data that is linked or reasonably linkable to you and that identifies your past, present, or future health status or mental health status, as may be applicable.
Audio, electronic, visual, or similar information. We may collect on-premises video surveillance information; audio recordings of phone calls when you contact us; or any photo, video, or audio information you submit through our access portals, interfaces, and properties.
Communications information. When you communicate with us through our Services, we may collect your first and last name, phone number, email address, and any personal data that you choose to provide in the content of your message.

Information that we automatically collect.
Our Services may use cookies and other tracking technologies such as web beacons, embedded scripts, and tags, which collect information from you automatically as you use our Services, including:

Browser and device data. When you use our Services, we may automatically collect information such as IP address, device identifier, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons, and the language version of the Sites you are visiting.
Usage data. When you use our Services, we may automatically collect information such as browsing history, time spent on the Sites, pages visited, links clicked, language preferences, patterns of use, and the pages that led or referred you to our Site. We also collect information about your online activities on websites and connected devices over time and across third-party websites, devices, apps, and other online features and services. For example, we use Google Analytics on our Sites to help us analyze your use of our Sites and diagnose technical issues. Please review Cookies & Other Tracking Technologies below for more information about our use of these technologies.
Geolocation data. We may request access or permission to and gather location-based information from your mobile device, either continuously or while you are using our Apps, to allow you to clock in and out, and provide location-based services.

Information we collect from others.
We may collect personal data about you from the following entities or individuals:

Our service providers. We may collect personal data from our service providers, including providers of background checks and credit checks, recruiters, communications and analytics providers, customer and technical support providers (such as when caregivers use the FreedomCare mobile app’s chatbot, Alice), internet service providers, operating systems and platforms, data brokers, fraud solutions, health and risk insurance brokers, and healthcare carriers.
Social media and other content platforms. We may collect personal data from platforms such as Meta, X, YouTube, LinkedIn, or Google if you interact with us on these platforms to use the Sites or Services.
Government entities. We may collect personal data about you from government entities to assist in providing employee benefits and services.
Other individuals. We may collect personal data about you from employees, contractors, patients, or other users of our Services.

Aggregated, anonymized, and deidentified information.
We may create aggregated, anonymous, or de-identified data from personal data by removing data components that make the data personally identifiable to you or through obfuscation or other means. Our use of aggregated, anonymized and de-identified data is not subject to this Privacy Policy and may be further controlled by federal health privacy law, as described in our Notice of Privacy Practices.

Use of Personal data
We use the personal data we collect for the following purposes:

Communicating with you.
Applying for employment (including screenings, processing employment applications, interviews, and performing background checks).
Workforce management and planning (such as performance reviews, evaluations, and internal investigations).
Administering payroll, employee benefits, and health insurance.
Providing you with customer service and support, and to facilitate other communications that you request or that are required to render Services to you.
Providing you with information about new Services and other opportunities that we believe may be of interest to you, and to personalize, measure, and improve such offers.
Performing analytics for new and existing Services, such as our user accounts and related features.
For internal business purposes.
Maintaining and improving the effectiveness and quality of our Services.
For targeted advertising and marketing
Growing our business, including performing research and development, understanding our user trends, and understanding the effectiveness of our marketing.
Protecting the legal rights, safety, privacy, and property of us, you, and others.
Preventing fraud; and creating and maintaining a trusted, secure, and reliable online environment.
Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about the users of our Sites or Services is among the assets transferred.
Complying with our legal obligations; respond to subpoenas, court orders, or legal process; or to establish or exercise our legal rights or defense against legal claims.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

Disclosure of Personal Data
We may disclose personal data to the following categories of third parties:

Our affiliates. We may share personal data with our affiliates, in which case, we will require such affiliates to comply with the terms of this Privacy Policy.
Service providers. We share personal data with our service providers to provide services on our behalf, such as payment processing, analytics, advertising, hosting, marketing, customer and technical support, and other services. For example, when caregivers interact with Alice, the chatbot on the FreedomCare mobile app, the information provided may be recorded and stored by our provider Azure, in order for us to provide customer and technical support.
Third-party platform advertising. We may share your information with third-party platform providers who assist us in serving advertising regarding the Sites and Services to others who may be interested. We also partner with third parties such as Google and Adobe, who use cookies to serve interest-based advertising and content on their respective third-party platforms that may be based on your preferences, location, and/or interests.
Compliance and harm prevention. Under certain circumstances, we may share personal data as we believe necessary (i) to comply with applicable law, rules and regulations; (ii) to enforce our contractual rights; (iii) to investigate possible wrongdoing in connection with the Site and Services; (iv) to protect and defend the rights, privacy, safety and property of FreedomCare, you or others; and (v) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities.
Affiliate and business transfers and transactions. If we or our subsidiaries are involved in a merger, acquisition, asset sale, or other corporate combination, your personal data may be transferred to the acquiring or surviving entity.

Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to track the activity on the Service and we hold certain information. Cookies are files with a small amount of data which may include unique identifier. Cookies are sent to your browser from a website and stored on your device. We also use other tracking technologies, such as beacons, tags and scripts to collect and track information and to improve and analyze our Services.

Examples of cookies we use:

We may use cookies that we consider are strictly necessary to allow you to use and access our website, including cookies required to prevent fraudulent activity, or improve security.
We may use cookies that are useful in order to assess the performance of our website, including as part of our analytic practices or otherwise to improve the content, products or services offered through our website.
Functionality. We may use cookies that are required to offer you enhanced functionality when accessing our website, including identifying you when you sign in to our website or keeping track of your specified preferences, including in terms of the presentation of content on our website.
Advertising. We may use cookies to deliver content, including ads, relevant to your interests on our website and third party sites based on how you interact with advertisements or content.
Social Media. We may use cookies to enable the sharing of content from our Sites through social networking and other sites.

You can modify your browser settings to decline or accept cookies. Please note that if you decline cookies, some of our Sites’ features may not function as designed.

Analytics information. We may use Google Analytics or other service providers for analytics services. These analytics services may use cookies to help us analyze how users use the Service. Information generated by these services (e.g., your IP address and other usage information) may be transmitted to and stored by Google Analytics and other service providers on servers in the U.S. (or elsewhere) and these service providers may use this information for purposes such as evaluating your use of the Services, compiling statistic reports on the Service’s activity, and providing other services relating to Services activity and other Internet usage. You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.

Third-Party Ad Networks. Certain companies may participate in the Digital Advertising Alliance (“DAA”) AdChoices Program and may display an Advertising Option Icon for Interest-based Ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at http://www.youradchoices.com and its opt-out program for mobile apps at http://www.aboutads.info/appchoices.

In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative (“NAI”). NAI has developed a tool that allows consumers to opt out of certain Interest-based Ads delivered by NAI members’ ad networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Ads, you will continue to receive non-targeted ads. Opting out of one or more NAI or DAA members only means that those selected members should no longer under the NAI/DAA rules deliver certain targeted ads to you. This will affect this and other services, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different device or web browser(s), or use a non-browser-based method of access (e.g., mobile app), your NAI/DAA browser-based opt-out may not, or may no longer, be effective. Mobile device opt-outs will not affect browser-based Interest-based Ads even on the same device, and you must opt-out separately for each device.

We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. Please note that opting out of advertising networks does not necessarily mean that you will not receive advertisements while using our Sites or on other websites.

We do not support Do Not Track functionality. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

1. Data Security
  The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We maintain appropriate technical, administrative, and physical safeguards to help protect the security of your personal data against unauthorized access, destruction, loss, alteration, disclosure or misuse, but we cannot guarantee its absolute security. We encourage you to secure your account with a strong password and to keep your password private.

Data Retention

We will retain your personal data for as long as necessary for the purposes outlined in this Privacy Policy. This information will be used and retained to the extent necessary to comply with any legal obligations or policies, to resolve disputes, and/or enforce legal agreements. Personal data may also be retained for internal analytic purposes. This information is retained for a shorter period of time, unless it used to enhance security features or improve the functionality of our Services. Our determination of precise retention periods will be based on (i) the length of time we have an ongoing relationship with you (such as whether you are a current employee or contractor) (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.

Children’s Data

We recognize the importance of protecting the privacy of children’s personal data. You must be at least 18 years old or older to register or use our Sites, including our account features. The Sites are intended for a general audience and we do not knowingly collect personal data from children under age 18 through the Sites. If you are aware that a child under age 18 has provided us with personal data without parental consent, please Contact Us. If we become aware that we have collected personal data from children under age 18 without verification of parental consent, we will take steps to remove that information from our servers.

1. Transfers of Personal Data
  Our Services are operated exclusively in the United States and intended for users located in the United States. We may transfer, store, and use information we collect and maintain about you, including personal data outside of your state, province, country, or other governmental jurisdiction. For such transfers, we take the necessary measures to ensure that your personal information receives an adequate level of protection. Please note that the data protection laws in the jurisdiction in which we process personal data may differ from those of your jurisdiction, and in certain circumstances, your personal data may be subject to access requests from governments, courts, law enforcement agencies or regulatory agencies in those other jurisdictions.

Your Privacy Choices
You may have rights and choices regarding our use and disclosure of your personal data. To exercise these rights and choices, please Contact Us. Please note that you may have further rights and choices as may be described in our Notice of Privacy Practices.

Opting out of promotional emails from us. If you give us your email address, postal address, or telephone number, you are authorizing us to use that information to communicate with you regarding the status of any pending order as well as for marketing purposes. If you no longer wish to receive promotional email communications from us, you may opt out via the unsubscribe link included in such emails, or by contacting us at [email protected]. When you contact us, please provide us with your name, address, and phone number. We will comply with your request as soon as reasonably practicable. Please note that if you opt out of receiving promotional emails from us, we may still send you important administrative messages that are required in order to provide you with the Services or for other reasons disclosed in this Privacy Policy.
Opting out of SMS messages. As further detailed in our SMS Terms Notification, we may send you SMS messages to inform caregivers when visits are and to ensure that you are clocking in and out for each of your visits, inform you of upcoming seminars, document requirements, and provide other notifications. To cancel the SMS service at any time, text “STOP” to any text message you receive or contact us at [email protected]. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from us. If you are experiencing issues with the messaging program you can text “HELP” for more assistance, or you can get help directly at [email protected].

View or change your account data. If you have an account with us through our Apps, you are able to add and edit your account information, such as phone number, email address, address, date of birth, gender, work eligibility, emergency contact information, pay information, clothing and/or shoe sizes in MySteps and phone number, email address and W4 information for our mobile application.
Account deletion requests. You have the right to request the deletion of your account with FreedomCare. If you would like to request that your account be deleted, please contact us at [email protected].

Notice for Nevada Residents

Although we do not “sell” personal information as defined by Nevada law, Nevada residents nonetheless have the right to request to opt out of the future “sale” of their personal information under Nevada SB 220. If you are a Nevada resident and would like to make such a request, please Contact Us. You must include your full name, email address, and postal address in your request so that we can verify your Nevada residence and respond. In the event we sell your personal information after the receipt of your request, we will make reasonable efforts to comply with such request.

Nevada SB 370 provides Nevada residents with rights to receive certain disclosures and access regarding the collection, use, sale, and sharing of consumer health data, as defined below. For information regarding the consumer health data that we collect, how we use it, what sources it is derived from, to whom we disclose it, as well as the rights of Nevada residents and our responsibilities under SB 370, please see our Consumer Health Data Privacy Notice.

Notice for Colorado, Connecticut, and Oregon Residents

This Notice applies to residents of Colorado, Connecticut, or, Oregon. The provisions contained within this section, in addition to the disclosures throughout the rest of this Privacy Policy, are intended to provide notices in compliance with the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), and the Oregon Consumer Data Privacy Act (“OCDPA”). This section does not apply to certain personal data that is collected from an individual in a business-to-business or employment context, or to information that is that is governed by federal law, such as HIPAA.

A. Our Data Practices

Applicable law provides residents of Colorado, Connecticut, and Oregon rights to receive certain disclosures and access regarding collection, use, sale, and sharing of personal data. The chart below is designed to help connect the dots of how and why we may use different types of personal information.

Category of Personal Information	Processing Purpose(s)	Categories of Third Party Recipients
Identifiers, for example: Name Mailing address Email address Phone number Online identifiers (IP address and device IDs)	Communicating with you. Providing you with customer service and support, and to facilitate other communications that you request or that are required to render Services to you. Providing you with information about new Services and other opportunities that we believe may be of interest to you, and to personalize, measure, and improve such offers. Performing analytics for new and existing Services, such as our user accounts and related features. For internal business purposes. Maintaining and improving the effectiveness and quality of our Services. For targeted advertising and marketing. Growing our business, including performing research and development, understanding our user trends, and understanding the effectiveness of our marketing. Protecting the legal rights, safety, privacy, and property of us, you, and others. Preventing fraud; and creating and maintaining a trusted, secure, and reliable online environment. Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about the users of our Sites or Services is among the assets transferred. Complying with our legal obligations; responding to subpoenas, court orders, or legal processes; or to establish or exercise our legal rights or defense against legal claims. In any other way we may describe when you provide the information. For any other purpose with your consent.	Third-party advertising platforms and analytics providers
Internet or other electronic network information, for example: Browser and device data, such as your IP address, device identifier, device type, operating system, and Internet browser type, mobile network information Usage data, such as browsing history, the areas within our Sites that you visit, your activities there, and language preferences	Same purposes as noted for “Identifiers”	Third-party advertising platforms and analytics providers
Sensitive data, including: Consumer health data, as described in our Consumer Health Data Privacy Notice	Providing you with customer service and support, and to facilitate other communications that you request or that are required to render Services to you. Protecting the legal rights, safety, privacy, and property of us, you, and others. Preventing fraud; and creating and maintaining a trusted, secure, and reliable online environment. For any other purpose with your consent.	N/A
Inferences based on the above information	Same purposes as noted for “Identifiers”	Third-party advertising platforms and analytics providers

We limit our disclosure of the categories of data above to our service providers for one or more business purposes. “Business purposes” means the reasonably necessary and proportionate use of personal data, in a way that is adequate, relevant, and necessary for specific purposes described in this Privacy Policy, compatible with the nature and purpose(s) for the collection, use, and retention of the personal data.

We “sell” or “share” personal data for targeted advertising purposes as those terms are defined under applicable law. You may opt-out of such sharing by following the instructions provided below in How to Exercise Your Rights.

B. Your Privacy Rights

If you are resident of Colorado, Connecticut, or Oregon, you may have the following rights under applicable law in relation to your personal data, subject to certain exceptions.

Right to Know and Access. You have the right to, up to twice in a 12-month period, request what personal data we collect, use, disclose, and/or sell, as applicable. Oregon residents also have a right to know the specific third parties to which we have disclosed personal data.
Right to Delete. You have the right to request under certain circumstances the deletion of your personal data that is collected by us.
Right to Opt-Out. You have the right to opt-out of targeted advertising or the sale of your personal data by a business.
Right to Correct. You have the right to request the correction of your inaccurate personal information.
Rights Concerning Sensitive Personal Data. We cannot process your sensitive personal data or your sensitive personal data inferences, or use your personal information for certain purposes without your affirmative consent.
Right to Non-Discrimination. You have the right not to receive discriminatory treatment for the exercise of the privacy rights described above.

C. How to Exercise Your Rights.

If you are a U.S. resident and wish to exercise any of the rights described in this section by emailing us at [email protected]. If you are a visually-impaired customer, a customer who has another disability or a customer who seek support in other language, you may access your state-specific privacy rights by emailing us at [email protected].

Except where otherwise noted, we will respond to your request within forty-five (45) days after receipt and we reserve the right to extend the response time by an additional forty-five (45) days when reasonably necessary and provided consumer notification of the extension is made within the first forty-five (45) days. As described below, in some states an authorized agent may submit a request to exercise your rights on your behalf.

We do not charge a fee to process or respond to your verifiable consumer request unless its excessive, repetitive, manifestly unfounded, or in accordance with state-specific requirements. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. You may only make a verifiable or authenticated consumer request twice within a twelve (12) month period. If we have collected information on your minor child, you may exercise the above rights on behalf of your minor child. Additionally, under some state privacy laws, you may designate an authorized agent to submit a request on your behalf. The request must include:

Sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Any request you submit to us is subject to an identification and residency authentication process, as permitted by applicable law. We will not fulfill your request unless you have provided sufficient information that enables us to reasonably authenticate that you are the consumer about whom we collected the personal information. In order to authenticate you, you must provide us with your first and last name and email address. These rights are also subject to various exclusions and exceptions under applicable laws.

Making a verifiable or authenticated consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in a verifiable or authenticated consumer request to verify the requestor’s identity or authority to make the request. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

D. How to appeal decisions about your rights.
You can appeal our decisions concerning privacy rights requests, as follows:

Colorado residents. If you are a Colorado resident and want to appeal our decision with regard to a request that you have made, please Contact Us. Within forty-give (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Colorado’s Office of the Attorney General by phone at (720) 508-6000 or by submitting a form here.
Connecticut residents. If you are a Connecticut resident and want to appeal our decision with regard to a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Connecticut’s Office of the Attorney General by phone at (860) 808-5420 or by submitting a form here.
Oregon residents. If you are an Oregon resident and want to appeal our decision with regard to a request that you have made, please Contact Us. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Oregon’s Office of the Attorney General by phone at (877) 877-9392 or by submitting a form here.

E. Additional Notice to Connecticut Residents about Consumer Health Data

The CTDPA provides Connecticut residents with rights to receive certain disclosures and access regarding the collection, use, sale, and sharing of consumer health data, as defined below. For information regarding the consumer health data that we collect, how we use it, what sources it is derived from, to whom we disclose it, as well as the rights of Nevada residents and our responsibilities under SB 370, please see our Consumer Health Data Privacy Notice.

1. Links to Other Websites
  Our Services may contain links to websites that are not operated by FreedomCare. We are not responsible for the content or privacy policies of websites we do not own or control, and our privacy policy does not apply to third-party websites. We recommend that you review the privacy policies for third-party websites to understand how your personal data is used and stored by those websites.

Changes to This Privacy Policy
We may change this Privacy Policy from time to time to reflect new services or changes in our data practices or relevant laws. We will let you know via email and/or a prominent notice on our Sites, prior to the change becoming effective, and update “effective date” at the top of this Privacy Policy. We recommend periodically reviewing this Privacy Policy for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy or our Services, please contact us by emailing us at [email protected], or calling us at 718-989-4037, or writing us at 1979 Marcus Ave, Suite C115, New Hyde Park NY 11042.

FreedomCare Privacy Policy

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