Medicaid, a joint federal and state program, provides health coverage to people with low income, including some low-income adults, children, pregnant women, elderly adults, and people with disabilities. Medicaid programs must follow federal guidelines, but they vary somewhat from state to state. One of the benefits often overlooked is Medicaid transportation, a crucial service for patients who need to get to and from medical appointments. Today, we are focusing on Medicaid transportation in Indiana.

What is Medicaid Transportation?

Medicaid transportation in Indiana provides non-emergency medical transportation (NEMT) services to eligible members. This service allows individuals to travel to any medical facility for non-emergency medical services that are covered by Medicaid, such as appointments with doctors or dentists, dialysis treatments, and more.

How Does it Work?

In Indiana, the nonemergency medical transportation services for most members served through the fee-for-service delivery system are brokered through Southeastrans Inc. And recently, Verida, formerly known as Southeastrans, has taken over this role.

To schedule an appointment for a trip in advance, members need to call Verida at 1-855-325-7586. You can call up to 30 days in advance, but it’s necessary to call at least two business days before your appointment.

Other Providers

Apart from Verida, there are other public transportation providers as well. MHS’ transportation vendor can be reached through MHS Member Services. WellTrans also arranges transportation services to Indiana Medicaid members who require non-emergency transportation assistance.

Who is Eligible?

These services are available to Indiana Medicaid Members with Traditional Medicaid who require transportation assistance to medical appointments. Verida arranges transportation for an all doctor appointment for all Indiana Fee For Service Medicaid members residing in Indiana.

Important Points to Remember

When using these services, it’s important to call before 4 pm at least 24 hours in advance before your visit[^10^]. In case of an emergency, dial 911.

In conclusion, Medicaid transportation is a vital service that ensures members can access their medical appointments without the stress of arranging transportation. This transportation service, provided by organizations like Verida and WellTrans, plays a crucial role in healthcare accessibility in Indiana.