Medicaid plays a crucial role in providing medical assistance to low-income individuals and families who can’t afford healthcare. But did you know that in Georgia, Medicaid also provides non-emergency medical transportation (NEMT) services? This benefit is designed to ensure that all eligible individuals can access their medical appointments, even if they don’t have personal means of transportation to medical facilities. Let’s delve into the details of Medicaid transportation in Georgia.

taxi Understanding Medicaid Transportation

Medicaid transportation in Georgia is a service provided to Medicaid members who require transportation assistance to receive medical care or services from a Medicaid provider. The Georgia Department of Community Health (DCH) contracts with Southeastrans to administer NEMT services for eligible members in Georgia.

These services help transport members to medical appointments such as doctor visits, therapy sessions, or dialysis treatments. It’s important to note that these medical services are non-emergency services, meaning they’re not intended for use in emergency situations.

Who is Eligible?

To qualify for Medicaid transportation in Georgia, you must be a Georgia Medicaid member, not have access to reliable transportation, and need to travel to receive Medicaid-covered services. If you meet these criteria, you can arrange for transportation to your health care provider through Southeastrans.

How to Schedule a Ride

To schedule a ride, you would need to contact Southeastrans at least three business days before your scheduled appointment. Urgent care transportation can be arranged with less notice. When booking, you’ll need to provide your name, Medicaid ID number, pick-up address, the name and phone number of your health care provider, and the time and date of your appointment.

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The Role of Southeastrans

Southeastrans is the non-emergency medical transport broker contracted by Georgia Medicaid. They play a crucial role in managing all aspects of non-emergency medical transportation services for Medicaid members. This includes taking transportation reservations, verifying a family member for eligibility, assigning reservations to transportation providers, and ensuring quality assurance.

Cost of Medicaid Transportation in Georgia

Beneficiaries of Georgia Medicaid will be pleased to know that the non-emergency medical transportation (NEMT) services provided by Southeastrans come at no cost. Yes, you read that right, these transportation services to and from medical appointments are absolutely free for eligible Georgia Medicaid members. This policy is in line with Medicaid’s commitment to ensuring that even the most economically disadvantaged have access to crucial healthcare services. However, it’s important to note that these services must be to and from Medicaid-covered healthcare appointments. In other words, the transportation is not intended for non-medical related trips or visits to healthcare providers not covered by Medicaid.


The Medicaid transportation service in Georgia ensures that lack of transportation does not hinder the medical care of Medicaid members. By providing reliable and safe transport to and from healthcare appointments, Georgia is helping its most vulnerable citizens access the care they need.

Remember, if you’re eligible and need transportation assistance for your next medical appointment, don’t hesitate to reach out to Southeastrans. They’re there to help you navigate your health journey.